Making Quality Happen: A Step By Step Guide to Winning the Quality Revolution - Softcover

McNealy, R.M.

Softcover

ISBN 10: 041273530X ISBN 13: 9780412735301

Publisher: Springer, 1996

Synopsis

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

About this title

Review

From the first edition I can recommend the publication without reservation. - Manufacturing Engineer

Synopsis

This text utilizes "quality" as the strategic weapon that should help an organization achieve its overall objective. Importantly, the quality improvement process detailed by McNealy makes quality an integral part of any organization, and not an added or extraneous feature. It presents a step-by-step approach to implementing a quality improvement process in any type of organization. This text is targeted at a broad and deep audience of managers in all types of organizations around the world. The concepts and recommended actions expounded are directly applicable and have been implemented successfully worldwide. This is a "hands-on", action-orientated, "how-to" guide to implementing a quality improvement effort. It is not a theoretical, overly technical or academic treatise. Examples are used throughout the text to illustrate key points, and anecdotes from actual implementations are used to clarify, augment and illustrate the recommended action plans.

Edition details

• Publisher: Springer
• Publication date: 1996
• Language: English
• ISBN 10: 041273530X
• ISBN 13: 9780412735301
• Binding: Paperback
• Number of pages: 208