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Performance Management: A Business Process Benchmarking Approach - Hardcover

 
9780412605604: Performance Management: A Business Process Benchmarking Approach
Hardcover
ISBN 10: 0412605600 ISBN 13: 9780412605604
Publisher: Chapman and Hall, 1994

Synopsis

The modern way to improve productivity is by a process-oriented approach. This involves focusing on the performance rather than the efficiency in a company. This new way of thinking, commonly referred to as performance management, is clearly explained and discussed in this book. Performance Management provides readers with a detailed overview of managing the performance of the modern enterprise by focusing on performance evaluation and measurement and performance improvement techniques. The book is organized in five parts as follows: productivity and competitiveness, performance planning, performance review, performance improvement, and performance-influencing factors.
Productivity or performance improvement has developed into a key issue for many organizations. The book is vital reading for managers and executives in business- or technology-oriented positions, especially quality managers, planning personnel, technical and production managers and personnel dealing with enterprise development, procurement, and customer service. Performance Management will also be suitable as a text for business and engineering schools and colleges.

"synopsis" may belong to another edition of this title.

From the Back Cover

The modern way to improve productivity is by a process-oriented approach. This involves focusing on the performance rather than the efficiency in a company. This new way of thinking, commonly referred to as performance management, is clearly explained and discussed in this book. Performance Management provides readers with a detailed overview of managing the performance of the modern enterprise by focusing on performance evaluation and measurement and performance improvement techniques. The book is organized in five parts as follows: productivity and competitiveness, performance planning, performance review, performance improvement, and performance-influencing factors. Productivity or performance improvement has developed into a key issue for many organizations. The book is vital reading for managers and executives in business- or technology-oriented positions, especially quality managers, planning personnel, technical and production managers and personnel dealing with enterprise development, procurement, and customer service. Performance Management will also be suitable as a text for business and engineering schools and colleges.

"About this title" may belong to another edition of this title.

Publisher
Chapman and Hall
Publication date
1994
Language
English
ISBN 10 
0412605600
ISBN 13 
9780412605604
Binding
Hardcover
Number of pages
412
Editor
Rolstadas Asbjorn