Performance Management: A Business Process Benchmarking Approach - Hardcover

Hardcover

ISBN 10: 0412605600 ISBN 13: 9780412605604

Publisher: Chapman and Hall, 1994

Synopsis

This book should be of interest to technical managers, manufacturing and industrial engineers, and graduate students in IE and quality.

About this title

From the Back Cover

The modern way to improve productivity is by a process-oriented approach. This involves focusing on the performance rather than the efficiency in a company. This new way of thinking, commonly referred to as performance management, is clearly explained and discussed in this book. Performance Management provides readers with a detailed overview of managing the performance of the modern enterprise by focusing on performance evaluation and measurement and performance improvement techniques. The book is organized in five parts as follows: productivity and competitiveness, performance planning, performance review, performance improvement, and performance-influencing factors. Productivity or performance improvement has developed into a key issue for many organizations. The book is vital reading for managers and executives in business- or technology-oriented positions, especially quality managers, planning personnel, technical and production managers and personnel dealing with enterprise development, procurement, and customer service. Performance Management will also be suitable as a text for business and engineering schools and colleges.

Edition details

• Publisher: Chapman and Hall
• Publication date: 1994
• Language: English
• ISBN 10: 0412605600
• ISBN 13: 9780412605604
• Binding: Hardcover
• Number of pages: 412
• Editor: Rolstadas A.