Synopsis
Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of Spc, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included.
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Review
...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality
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Spc Simplified for Services: Practical Tools For Continuous Quality Improvement;
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Chapman & Hall, 1991
ISBN 10: 0412447401
ISBN 13: 9780412447402
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Paperback. Condition: New. Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of SPC, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included. Softcover reprint of the original 1st ed. 1991. Seller Inventory # LU-9780412447402
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SPC Simplified for Services: Practical tools for continuous quality improvement
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ISBN 10: 0412447401
ISBN 13: 9780412447402
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SPC Simplified for Services - Practical tools for continuous quality improvement
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