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Synopsis
Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of Spc, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included.
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Review
...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality
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Spc Simplified for Services: Practical Tools For Continuous Quality Improvement;
Published by
Chapman & Hall, 1991
ISBN 10: 0412447401
ISBN 13: 9780412447402
Used
Softcover-Großformat
Seller: books4less (Versandantiquariat Petra Gros GmbH & Co. KG), Welling, Germany
Seller rating 5 out of 5 stars
Softcover-Großformat. Condition: Gut. 299 Seiten; Das hier angebotene Buch stammt aus einer teilaufgelösten wissenschaftlichen Bibliothek und trägt die entsprechenden Kennzeichnungen (Rückenschild, Instituts-Stempel.); der Buchzustand ist ansonsten ordentlich und dem Alter entsprechend gut. Einbandkanten sind leicht bestoßen. In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 590 Softcover reprint of the original 1st ed. 1991. Seller Inventory # 2020127
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Spc Simplified for Services : Practical Tools for Continuous Quality Improvement
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SPC Simplified for Services: Practical tools for continuous quality improvement
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SPC Simplified for Services (Paperback)
Published by
Chapman and Hall, London, 1991
ISBN 10: 0412447401
ISBN 13: 9780412447402
New
Paperback
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of SPC, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included. In this text, the authors describe the essentials of SPC including the use of histograms, Pareto analysis control charts, sampling plans, and various other tools, and how they can be applied to a service quality program. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780412447402
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Spc Simplified for Services : Practical Tools for Continuous Quality Improvement
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SPC Simplified for Services: Practical tools for continuous quality improvement
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Spc Simplified for Services
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Spc Simplified for Services: Practical Tools for Continuous Quality Improvement
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Spc Simplified for Services
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Condition: New. pp. 320 39:B&W 8 x 10 in or 254 x 203mm Perfect Bound on White w/Gloss Lam. Seller Inventory # 5769515
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Simplified for Services - Practical Tools for Continuous Quality Improvement
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
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Condition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABNR-132768
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