Synopsis
Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of Spc, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included.
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Review
...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality
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Spc Simplified for Services: Practical Tools for Continuous Quality Improvement
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Spc Simplified for Services: Practical Tools For Continuous Quality Improvement;
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ISBN 10: 0412447401
ISBN 13: 9780412447402
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Softcover-Großformat. Condition: Gut. 299 Seiten; Das hier angebotene Buch stammt aus einer teilaufgelösten wissenschaftlichen Bibliothek und trägt die entsprechenden Kennzeichnungen (Rückenschild, Instituts-Stempel.); der Buchzustand ist ansonsten ordentlich und dem Alter entsprechend gut. Einbandkanten sind leicht bestoßen. In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 590 Softcover reprint of the original 1st ed. 1991. Seller Inventory # 2020127
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SPC Simplified for Services: Practical tools for continuous quality improvement
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Spc Simplified for Services
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Simplified for Services - Practical Tools for Continuous Quality Improvement
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Simplified for Services - Practical Tools for Continuous Quality Improvement
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Statistical Process Control Simplified for Services
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Condition: New. This text describes the basic tools and techniques of statistical process control to be used in service industries. The authors cover the use of histograms, Pareto analysis, control charts and sampling plans and how they can be applied to a service quality programme. Num Pages: 320 pages, 23 black & white illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 254 x 203 x 17. Weight in Grams: 696. . 1991. Softcover reprint of the original 1st ed. 1991. Paperback. . . . . Seller Inventory # V9780412447402
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SPC Simplified for Services: Practical tools for continuous quality improvement
Published by
Chapman and Hall, 1991
ISBN 10: 0412447401
ISBN 13: 9780412447402
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