Items related to SPC Simplified for Services: Practical tools for continuous...
Synopsis
Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of Spc, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included.
"synopsis" may belong to another edition of this title.
Review
...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality
"About this title" may belong to another edition of this title.
Search results for SPC Simplified for Services: Practical tools for continuous...
Seller Image
Spc Simplified for Services: Practical Tools For Continuous Quality Improvement;
Published by
Chapman & Hall, 1991
ISBN 10: 0412447401
ISBN 13: 9780412447402
Used
Softcover-Großformat
Seller: books4less (Versandantiquariat Petra Gros GmbH & Co. KG), Welling, Germany
Seller rating 5 out of 5 stars
Softcover-Großformat. Condition: Gut. 299 Seiten; Das hier angebotene Buch stammt aus einer teilaufgelösten wissenschaftlichen Bibliothek und trägt die entsprechenden Kennzeichnungen (Rückenschild, Instituts-Stempel.); der Buchzustand ist ansonsten ordentlich und dem Alter entsprechend gut. Einbandkanten sind leicht bestoßen. In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 590 Softcover reprint of the original 1st ed. 1991. Seller Inventory # 2020127
Quantity: 1 available
Stock Image
Spc Simplified for Services: Practical Tools for Continuous Quality Improvement
Seller: Chiron Media, Wallingford, United Kingdom
Seller rating 4 out of 5 stars
PF. Condition: New. Seller Inventory # 6666-IUK-9780412447402
Quantity: 10 available
Stock Image
SPC Simplified for Services: Practical tools for continuous quality improvement
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. In. Seller Inventory # ria9780412447402_new
Quantity: Over 20 available
Stock Image
SPC Simplified for Services: Practical tools for continuous quality improvement
Published by
Chapman and Hall, 1991
ISBN 10: 0412447401
ISBN 13: 9780412447402
New
Paperback / softback
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
Paperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 610. Seller Inventory # C9780412447402
Quantity: Over 20 available
Seller Image
SPC Simplified for Services
Seller: moluna, Greven, Germany
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 5914702
Quantity: Over 20 available
Seller Image
SPC Simplified for Services : Practical tools for continuous quality improvement
Published by
Springer Netherlands, Springer Netherlands, 1991
ISBN 10: 0412447401
ISBN 13: 9780412447402
New
Taschenbuch
Seller: AHA-BUCH GmbH, Einbeck, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation. Seller Inventory # 9780412447402
Quantity: 1 available
Stock Image
Spc Simplified for Services
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. pp. 320 39:B&W 8 x 10 in or 254 x 203mm Perfect Bound on White w/Gloss Lam. Seller Inventory # 5769515
Quantity: 1 available
Stock Image
Simplified for Services - Practical Tools for Continuous Quality Improvement
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABNR-132768
Quantity: 1 available
Stock Image
Simplified for Services - Practical Tools for Continuous Quality Improvement
Seller: Basi6 International, Irving, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: Brand New. New. US edition. Excellent Customer Service. Seller Inventory # ABEJUNE24-91579
Quantity: 1 available
Stock Image
Spc Simplified for Services
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. pp. 320. Seller Inventory # 263127028
Quantity: 1 available