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Synopsis
Demonstrates through numerous practical examples how superior customer service, innovation, and the competence of all members of the organization lead to distinctive achievement
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From the Back Cover
'A PASSION FOR EXCELLENCE' -
THE LEADERSHIP DIFFERENCE
In this internationally best-selling sequel to the classic business book 'In Search For Excellence', Tom Peters and Nancy Austin reveal the secrets of a management revolution. The authors show how by mixing attention to detail with values, vision and integrity, you can achieve long-term excellence.
The heart and soul of the management revolution is leadership which mixes tough-mindedness with tenderness, enabling every employee to take possession of their own achievements, and which demands that each person becomes an innovative contributor to the company's success.
Dedicated to imaginative leaders everywhere, this book is for all concerned about the pursuit of excellence in the business world and in public service.
About the Author
Nancy Austin earned her MBA in 1977 from the Graduate School of Management at the University of California at Los Angeles, and was a management conultant for two years with Southern California consulting firms, including her own. She then spent four years at Hewlett-Packard, where she ran the company's management-development seminars. Now president of Not Just Another Publishing Company, a member of the Tom Peters Group, she is also the co-author of The Assertive Woman. She lives in the Santa Cruz Mountains in California with her husband, Bill Cawley, and their son Jeff.
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- PublisherRandom House USA Inc
- Publication date1985
- ISBN 10 0394544846
- ISBN 13 9780394544847
- BindingHardcover
- LanguageEnglish
- Edition number1
- Number of pages437
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