The radical new approach to management touted by GE, Motorola, and Sony demonstrates how to establish a virtually defect-free production process as opposed to correcting mistakes after they happen. 50,000 first printing.
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Mikel Harry is the founder and chief executive officer of the Six Sigma Academy, Inc. He was one of the original architects of Six Sigma while working at Motorola in the 1980s. He later served as corporate vice president at Asea, Brown, Boveri, Ltd. He received his B.S. and M.A. in technology at Ball State University, and a Ph.D. at Arizona State University. <br><br>Richard Schroeder is president of the Six Sigma Academy. A former vice president at Motorola, he joined Mikel Harry in creating the academy. Today, Mikel Harry and Richard Schroeder implement Six Sigma programs at major corporations throughout the world. In 1998, corporate consulting contracts from their Six Sigma training topped $100 million.<br><br>They live in Scottsdale, Arizona.
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