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The Service Consultant: Principles of Service Management and Ownership - Softcover

Garner, Ronald; Garner, C.

 
9780357671269: The Service Consultant: Principles of Service Management and Ownership
Softcover
ISBN 10: 0357671260 ISBN 13: 9780357671269
Publisher: CENGAGE Delmar Learning, 2020

Synopsis

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

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About the Authors

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.

"About this title" may belong to another edition of this title.

Publisher
CENGAGE Delmar Learning
Publication date
2020
Language
English
ISBN 10 
0357671260
ISBN 13 
9780357671269
Binding
Paperback
Edition number
2
Number of pages
416