CompTIA A+ Guide to IT Technical Support - Hardcover

Andrews, Jean; Shelton, Joy; West, Jill

Hardcover

ISBN 10: 0357108299 ISBN 13: 9780357108291

Publisher: Course Technology Inc, 2019

Synopsis

Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

About this title

Review

I taught my course without MindTap and my greatest challenge was finding equipment and interesting lab exercises to reinforce the skills being taught. MindTap makes this so easy for me and it is much more effective for student learning

About the Author

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia. Joy Dark has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Dark has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Dark lives in northwest Georgia with her two daughters and pet Doberman. Jill West, a CIS instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of innovative educational materials. She has taught multiple ages and content areas with a focus on a flipped classroom approach and distance learning, as well as educational counseling. Ms. West was instrumental in piloting a flipped classroom program for learning support courses at North Georgia Technical College, and she has more than a decade of experience working with Jean Andrews in IT textbook development. Ms. West and her husband, Mike, live in northwest Georgia where they homeschool their four children.

Edition details

• Publisher: Course Technology Inc
• Publication date: 2019
• ISBN 10: 0357108299
• ISBN 13: 9780357108291
• Binding: Hardcover
• Language: English
• Number of pages: 1164