Items related to Help Desk Management in a week 2nd edition (IAW)

Help Desk Management in a week 2nd edition (IAW) - Softcover

Chapman, Jacqueline

 
9780340849743: Help Desk Management in a week 2nd edition (IAW)
Softcover
ISBN 10: 0340849746 ISBN 13: 9780340849743
Publisher: Hodder & Stoughton, 2003

Synopsis

This book is aimed at the manager who has the task of providing support to customers. Whether you manage an internal help desk supporting information technology within your organisation or a helpline for product support, the key principles are the same. Topics covered include:

Deciding what your help desk does

Recruiting and managing help desk staff

Performance measurement

Tools for improved help desk performance

Communications for improved customer satisfaction

"synopsis" may belong to another edition of this title.

About the Author

Jacqueline Chapman MBA is an experienced support manager with 17 years experience in financial institutions. She has recently been an independent consultant helping organisations improve their help desks and other support services.

"About this title" may belong to another edition of this title.

Publisher
Hodder & Stoughton
Publication date
2003
Language
English
ISBN 10 
0340849746
ISBN 13 
9780340849743
Binding
Paperback
Edition number
2
Number of pages
96