Synopsis
A step-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success; and auditing and monitoring progress.
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About the Author
John Macdonald has wide experience in industry and consulting. He is recognised as a TQM pioneer in the UK and has received international acclaim as a business author and speaker.
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Total Quality Management in a week 2nd edition (IAW)
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Understanding Total Quality Management in a Week
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