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Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) - Softcover
Synopsis
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
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About the Authors
ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London, UK.
IRENA GRUGULIS is a Professor of Employment Studies and the Head of the Human Resource Management Group at Bradford University, UK.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge, UK.
"About this title" may belong to another edition of this title.
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Customer Service: Empowerment and Entrapment: 3 (Critical Perspectives on Work and Organisations)
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Paperback. Condition: Very Good. Customer Service: Empowerment and Entrapment: 3 (Critical Perspectives on Work and Organisations) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780333946077
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Customer Service : Empowerment and Entrapment
Published by
Palgrave Macmillan Limited, 2001
ISBN 10: 0333946073
ISBN 13: 9780333946077
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Customer Service : Empowerment and Entrapment
Published by
Palgrave Macmillan Limited, 2001
ISBN 10: 0333946073
ISBN 13: 9780333946077
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 17682506-20
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Softcover. Condition: Très bon. Ancien livre de bibliothèque. Edition 2001. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 2001. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # F-125-402
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Customer Service: Empowerment and Entrapment
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Softcover. Condition: Très bon. Ancien livre de bibliothèque. Edition 2001. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 2001. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # F-125-556
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Customer Service: Empowerment and Entrapment: 3 (Critical Perspectives on Work and Organisations)
Seller: Bahamut Media, Reading, United Kingdom
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780333946077
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9780333946077. Seller Inventory # 9607785
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9780333946077. Seller Inventory # 9359620
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Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEOCT25-411473