Quality and Performance Excellence: Management, Organization, and Strategy - Softcover

Evans, James R.

 
9780324381320: Quality and Performance Excellence: Management, Organization, and Strategy

Synopsis

This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.

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Synopsis

Evans (U. of Cincinnati) describes, for students, the basic principles and methods of total quality and performance excellence, how they have been used in different organizations, and their relationship to popular theories and models studied in management courses. Cases focus on large and small companies in manufacturing and service industries in N

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