Module 7 Listening and Respondng (Managerial Communication) (Managerial Communication Series) - Softcover
Synopsis
This text, written by Sandra D. Collins, explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening, including culture, perceptions, and personal agendas are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.
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Synopsis
Collins (management communication, University of Notre Dame) explores how managers can use listening as a strategic communication tool at all levels of the organization. She looks at common barriers to listening, such as culture, perceptions, and personal agendas, and offers strategies for overcoming them. Numerous case stories demonstrate how orga
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Module 7: Listening and Responding (Managerial Communication Series)
Published by
South-Western College Pub, 2006
ISBN 10: 0324301677
ISBN 13: 9780324301670
Used
Softcover
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Softcover. Condition: Bon. Ancien livre de bibliothèque avec équipements. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 2006. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # H-527-952