Total Quality: Management, Organization and Strategy - Softcover

Evans, James R.

Softcover

ISBN 10: 0324301596 ISBN 13: 9780324301595

Publisher: South-Western, 2004

Synopsis

Total Quality Management presents the basic principles and tools associated with TQ and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia Pacific. Unlike most books on TQ, this one is organized according to traditional management topics. This organization helps students to see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show students how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles and the theories and models studied in management courses and to familiarize students with the basic principles and methods associated with total quality.

About this title

Review

I have really enjoyed reading the book, and feel it is very well written. It strikes a nice balance of providing information and examples to illustrate the main points.

Synopsis

Written as a supplement for courses in management and organization theory, this textbook introduces the core principles of total quality, examines the importance of customer-supplier relations, and outlines teamwork and leadership practices that support total quality efforts in a business organization. The fourth edition incorporates Six Sigma, and

Edition details

• Publisher: South-Western
• Publication date: 2004
• Language: English
• ISBN 10: 0324301596
• ISBN 13: 9780324301595
• Binding: Paperback
• Edition number: 4
• Number of pages: 479