Total Quality: Management, Organization and Strategy - Softcover

Evans, James R.; Dean, James W.

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9780324012767: Total Quality: Management, Organization and Strategy

Softcover

ISBN 10: 0324012764 ISBN 13: 9780324012767

Publisher: South-Western, 1999

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This book has three objectives in mind for managers and business professionals: 1) to familiarize managers with the basic principles and methods associated with total quality management; 2) to show managers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between TQM principles and the theories and models studied in management practice.

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Synopsis:

Presents basic tools and principles associated with total quality (TQ) and provides cases on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia. Content is organized according to traditional management topics. This second edition contains new vignettes that illustrate concepts and themes o

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