Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations - Hardcover

Ruth A. Huwe

Hardcover

ISBN 10: 0313384568 ISBN 13: 9780313384561

Publisher: Praeger (UK), 2010

Synopsis

This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.

Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.

The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.

About this title

About the Author

Ruth A. Huwe is a full-time lecturer in the Department of Management and Organization Studies at the University of Washington, Seattle.

Edition details

• Publisher: Praeger (UK)
• Publication date: 2010
• Language: English
• ISBN 10: 0313384568
• ISBN 13: 9780313384561
• Binding: Hardcover
• Number of pages: 368