Information Technology in the Service Society: A Twenty-First Century Lever: xiii - Softcover

National Research Council; Computer Science And Telecommunications Board; Committee To Study The Impact Of Information Technology On The Performance Of Service Activities

Softcover

ISBN 10: 0309048761 ISBN 13: 9780309048767

Publisher: National Academies Press, 1994

Synopsis

Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

About this title

About the Author

Committee to Study the Impact of Information Technology on the Performance of Service Activities, National Research Council

From the Back Cover

The use of information technology ( IT) has revolutionized the structure of management and the nature of competition in a variety of industries. IT is especially important in the service sector, which now accounts for about 74 percent of the value added in the U.S. gross domestic product (GDP) and about 76 percent of national employment ( Table S.I) and enjoys a healthy $52 billion trade surplus.

Edition details

• Publisher: National Academies Press
• Publication date: 1994
• Language: English
• ISBN 10: 0309048761
• ISBN 13: 9780309048767
• Binding: Paperback
• Number of pages: 288