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Synopsis
Since the service sector now occupies 70% of UK business, it represents an important part of the country's economic success. This book contains examples from Europe, UK and USA where service quality has been improved through the empowerment of employees. It provides a systematic overview of employee empowerment as a strategy for resolving service quality problems. The book shows the key issues involved in improving quality in the service sector, covering topics such as customer stisfaction, standardization of service and "scripted" intercations, definitions of quality, satisfaction and value, motives for employee ompowerment and implications for management.
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Empowering Service Excellence: Beyond the Quick Fix (Cassell Services Management)
Seller: AwesomeBooks, Wallingford, United Kingdom
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Paperback. Condition: Very Good. Empowering Service Excellence: Beyond the Quick Fix (Cassell Services Management) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780304331697
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Empowering Service Excellence : Beyond the Quick Fix
Published by
Bloomsbury Publishing Plc, 1997
ISBN 10: 0304331694
ISBN 13: 9780304331697
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 67568063-20
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Empowering Service Excellence: Beyond the Quick Fix (Cassell Services Management)
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 4 out of 5 stars
Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780304331697
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