What Really Matters: Service, Leadership, People, and Values Large Print Edition - Softcover

Pepper, John

Softcover

ISBN 10: 0300130430 ISBN 13: 9780300130430

Publisher: Yale University Press, 2007

Synopsis

The fundamental question in business and in personal life is the same: What really matters? In this book one of America' s most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers.
John Pepper, president, CEO, and chairman of Procter & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In "What Really Matters" he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all center on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes-- and is shaped by-- ethical behavior. His profoundly important advice and counsel belong in the lexicon and practice of every leader.

About this title

Product Description

What Really Matters Pepper--president, CEO, and chairman of Procter & Gamble--distills a lifetime of experience to reveal his answers about what matters most in his life and underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership.

Review

"An exceptional roadmap, built from experience, for success in business and life."-Richard Ferris, Retired Co-chairman, Doubletree Corporation

""What Really Matters" matters really in what one learns from touching lives, improving life, as John Pepper did with Procter and Gamble."-Tim Love, Vice-Chairman, Omnicom Group

""What Really Matters" really is what one learns from touching lives, improving life, as John Pepper did with Procter and Gamble."-Tim Love, Vice-Chairman, Omnicom Group

"John Pepper has again demonstrated his awesome leadership skills, people sensitivity, personal values, and focus on the delivery of real value to the consumer"-Donald R. Beall, Retired Chairman and CEO, Rockwell

"An insightful and wonderful book about business and life originally directed to Procter and Gamble employees.  "What Really Matters" is a book that every business man must read."-Domenico De Sole, Retired President and CEO, Gucci Group, NV

"John Pepper proves that leading a good life and leading a great company require the same personal attributes: vision, perseverance, kindness, and the capacity to change. This is a wise and inspiring book."-Richard Levin, President, Yale University     

"John Pepper has been an inspiration to countless people around the world.  "What Really Matters" captures his contagious optimism and positive presence, and lays out lessons for living and leadership from which we all can learn."-A.G. Lafley, Chairman and CEO, Procter and Gamble

"This is an honest and generous personal account of an inspiring career by a great business leader who also has served a range of other good causes so well. I hope many young people will read and benefit from this excellent book."-Ernesto Zedillo, Director of the Yale Center for the Study of Globalization, Member of the P& G Board, Former President of Mexico

""What Really Matters" is a wonderful antidote for executives who make excuses for their bad behaviors: it's complicated out there; ' the pressures are enormous; ' etc., etc.  In practical, clear, and compelling terms, John Pepper lays out how to lead with integrity, humility, and -not instead of -effectiveness."-Roger Martin, Dean of the Rotman School of Management, University of Toronto

"John Pepper's "What Really Matters" may been written for a Procter and Gamble audience, but it should be read by other companies and business school, as well as those in government. Not only was John Pepper an extraordinarily creative CEO at P& G, but he also has an unusual ability to communicate what I call character-based leadership.'"-David M. Abshire, President and CEO, the Center for the Study of the Presidency

Edition details

• Publisher: Yale University Press
• Publication date: 2007
• Language: English
• ISBN 10: 0300130430
• ISBN 13: 9780300130430
• Binding: Paperback
• Number of pages: 548