Real Coaching and Feedback: how to help people improve their performance - Softcover

Smart, JK

Softcover

ISBN 10: 0273663283 ISBN 13: 9780273663287

Publisher: Prentice Hall, 2002

Synopsis

Overworked managers know that management is about doing the best you can with what you’ve got, in the real world of organisations that are demanding more and more, for less and less.This book is for every manager who knows that if doing that was as easy as most books and trainers make out, they’d be doing it already.The books you’ve read all seem to have been written by people who don’t know what it’s like in the real world of work, and mistake you for a superhero instead of a real manager. You know you could work out a better way of doing things, but the trouble with being an overworked manager is that you just can’t seem to find the time.

But what if someone else had done it for you – read all the management books, developed an approach that works and put it all in one practical accessible source? And what if that someone wasn’t a management guru or consultant, but an overworked manager like you? Real Coaching blends the authors thinking framework with your experience, to help you be the best you can be.

About this title

About the Author

Karen Smart’s background is in individual and organisational development. However, unlike some in her field, first and foremost Karen sees herself as a line manager. In recent years, she’s worked primarily on enabling managers to manage – developing and delivering everything from individual skill building and management development programmes to management systems design and organisation wide culture change. In addition to managing her team, Karen has coached senior managers and facilitated cross-functional working, problem solving and conflict management. Although she has two degrees and has researched extensively across a range of disciplines, ultimately Karen feels she’s learned most about management from her experience as an overworked and undervalued manager, disempowered by bureaucracy. From this experience - and inspired by the man she says "puts the J into KJ Smart and a lot of the smart too" - the philosophy of real management for real people was born.

From the Inside Flap

'Coaching is simple in theory - you ask your people questions, listen to their answers and offer insights that will allow them to see where they can improve, and how. Yet in my experience it just didn't work like that. I ended up talking too much, and my team didn't seem to 'get' what I was trying to enlighten them about. And nothing much changed. It just didn't seem to work in the real world. So my question was: am I a bad coach or is my team hopeless? Reading this book is like somebody switching on the light: suddenly you can see for yourself what you need to do differently. It doesn't tell you what to do, because frankly it's going to be different for everybody and one size doesn't fit all. It triggers the thoughts that let you work it out for yourself. So you create your own solutions, instead of your own problems. And that actually makes you feel good as well as getting the results you want.' A real manager. Real management is for every manager who's read a book and thought that if it was that easy they'd be doing it already. There are no 'one size fits all' answers in this book, just real-life situations managers can relate to, and techniques for turning their past experience into the key that unlocks their best ever performance.

Edition details

• Publisher: Prentice Hall
• Publication date: 2002
• Language: English
• ISBN 10: 0273663283
• ISBN 13: 9780273663287
• Binding: Paperback
• Edition number: 1
• Number of pages: 176