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Synopsis
The Customer Challenge reveals the inside story of how BT re-invented itself from a reviled public utility into a revered private corporation, with one of the highest reputations for customer service excellence. It then goes further, showing you how to adapt the lessons learnt by BT to revolutionize your company. Gain a real competitive edge in your markets.
Authors :
Tom Johnson is seen as the service champion at BT. Since 1994 he has been Director of Business Customer Service with BT.
Mark Jakeman’s main focus is managing a series of programs to improve customer satisfaction for business customers.
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The Customer Challenge
Seller: AwesomeBooks, Wallingford, United Kingdom
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Hardcover. Condition: Very Good. The Customer Challenge This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780273626336
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Customer Challenge : The Inside Story of a Remarkable Transformation in Customer Service
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 58005455-20
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The Customer Challenge
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 4 out of 5 stars
Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780273626336
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