Ready-made Activities for Developing Your Staff (Institute of Management S.) - Softcover

Taylor, David; Bishop, Sue

Softcover

ISBN 10: 0273605607 ISBN 13: 9780273605607

Publisher: Financial Times Prentice Hall, 1994

Synopsis

This pack has been designed to reflect the needs of professional training materials. Much of the material can be used immediately and it includes OHP acetates and photocopiable handouts. The pack covers building customer loyalty, handling change, team building, presentation and communication skills, and telephone techniques. The pack's structure is similar to that of the books in that it deals with effective time management to make sure that the best use of time is achieved; contain checklists, to make sure that nothing is ommitted; has ice-breakers, to provide a quick and productive start to the training session; includes OHPs; and encourages participation, to make sure that each individual gets the most out of the training.

About this title

Synopsis

This text covers developing and motivating teams for customer care, TQM, and communication. It contains 25 activities for group learning plus exercises, discussions, role-plays, case studies and questionnaires. It can be used as a complete programme or as mini-sessions. It is designed for line managers, team leaders, trainers and quality managers. The series covers improving team performance and training skills. Each part of the series includes activities, presentations and materials which can be tailored to individual needs. The activities should run with maximum ease and require minimum of preparation.

Edition details

• Publisher: Financial Times Prentice Hall
• Publication date: 1994
• Language: English
• ISBN 10: 0273605607
• ISBN 13: 9780273605607
• Binding: Paperback
• Number of pages: 224