Synopsis
BPM enables companies to meet new challenges on two fronts; the customer and the organization. This text shows how to determine the external factors which wil create market differentiation and develops the three ingredients which together build a differentiating customer proposition. It provides a two-step route map to change the internal capability to achieve corporate transformation.
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High-Value, Low-Cost : How to Create Profitable Customer Delight
Published by
Pearson Education, Limited, 1994
ISBN 10: 0273604376
ISBN 13: 9780273604372
Used
Hardcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 57152416-20
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High Value, Low Cost: How to Create Profitable Customer Delight
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780273604372. Seller Inventory # 7065334
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High-Value, Low-Cost : How to Create Profitable Customer Delight
Seller: PsychoBabel & Skoob Books, Didcot, United Kingdom
Seller rating 5 out of 5 stars
hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. Crisp, clean, bright and tight. Minor wear to edges of jacket. Great clean copy. Owner's signature to FEP. Used. Seller Inventory # 208450
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