Synopsis
This book explains how to achieve productivity in service industries. It provides management with learning points on how some of the world's best companies have kept ahead of the competition. It covers a wide range of service industries including retail banking, supermarkets, hospitals and schools and includes international case studies from companies such as Credit Suisse, Banc One, Woolworths and the Henry Ford Hospital in the USA.
Improving Productivity in Service Companies highlights the lessons learnt, analyses the key success factors, identifies the ways in which these have altered as technology and consumer requirements have changed, and will give you information on how to be more efficient.
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Achieving Service Productivity: Lessons from the Best in the World (Financial Times/Pitman Publishing Series)
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