(IM) Power Of The Phone (The Institute of Management) - Softcover

Cochrane, Pat.

Softcover

ISBN 10: 027360211X ISBN 13: 9780273602118

Publisher: Financial Times/ Prentice Hall, 1993

Synopsis

Using the phone to generate extra business is not the same as teleselling. It does not have to be done eight hours a day, five days a week. It is easier than that. This practical guide aims to outline the best and easiest techniques used by telephone selling professionals, which managers can learn to use and apply to their own business situation. This guide aims to show the reader how calls should be handled for the best results, when to write and when to phone, how to manage telephone contact successfully, how to make it easy for your customers to contact you, how to use a telecontact team, and how to get the best out of your staff. It is designed for managers who feel that they could be doing more to save time and generate extra business, or who are responsible for staff who use telephone contact in their jobs.

Edition details

• Publisher: Financial Times/ Prentice Hall
• Publication date: 1993
• Language: English
• ISBN 10: 027360211X
• ISBN 13: 9780273602118
• Binding: Paperback
• Number of pages: 192