Synopsis
This work provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing, presenting all concepts with a real-world perspective based on extensive global consulting work. The text is provides a customer-focused approach. Using the authors' 15 principles as a framework for organizing the text, teamwork, quality and customer service in both manufacturing and services are stressed, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling.
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Operations Management: Customer-Focused Principles
Seller: HPB-Red, Dallas, TX, U.S.A.
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Textbook Binding. Condition: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_438014467
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Operations Management: Customer-Focused Principles
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Textbook Binding. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_357472052
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Operations Management: Customer-Focused Principles
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0256194068I4N00
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Operations Management: Customer-Focused Principles
Published by
Irwin Professional Publishing, 1997
ISBN 10: 0256194068
ISBN 13: 9780256194067
Used
Hardcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1750grams, ISBN:9780256194067. Seller Inventory # 3946472
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£ 4.20
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Stock Image
Operations Management: Customer-Focused Principles
Published by
Irwin Professional Publishing, 1997
ISBN 10: 0256194068
ISBN 13: 9780256194067
Used
Hardcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1750grams, ISBN:0256194068. Seller Inventory # 3946473
Buy Used
£ 4.20
£ 15.76 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available