Synopsis
Intended for Principles of Management courses this book should have a significant appeal to those integrating quality into their curriculum.
"synopsis" may belong to another edition of this title.
From the Publisher
Quality coverage integrated throughout the text and via Reflections Boxes by Philip B. Crosby (brief descriptions or stories from Phil Crosby's numerous consultations with firms seeking methods to improve quality) bring first-hand experience with quality implementation.
Global coverage appears in Ch. 4, Global Exchange Boxes, and throughout the text.
Ethics/Diversity coverage appears in Ch. 3, Ethics & Diversity spotlight boxes and through-out text.
Computerization & Technology coverage found in Ch. 20.
Two cases are found at the end of each chapter, one features an accompanying video.
Application Exercises at the end of each chapter allow for student self-assessment, self-learning and team interaction.
Baldrige Award appendix.
Seven Tools of Quality Management appendix.
Author team which combines real-world and academic experience.
Chapter on managing services - unique to this market!
Appendix on the Baldrige Award.
Appendix covers the 7 tools of quality.
Thorough updating of all chapters.
What Managers Are Reading boxes (brief book reviews of popular press bestsellers).
Video Cases (one per chapter).
Workplace for Tomorrow (boxes and text sections devoted to exploring hot trends)
Increased coverage of diversity.
About the Author
Lorenzi is an Associate Professor of Management in the College of Business Administration at Marquette University in Milwaukee, Wisconsin. He earned his B.S. and MBA from the State University of New York-Binghamton and his Ph.D. in organizational behavior from the Pennsylvania State University.
"About this title" may belong to another edition of this title.
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Management : Quality and Competitiveness
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McGraw-Hill School Education Group, 1994
ISBN 10: 0256145598
ISBN 13: 9780256145595
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Management Quality and Competitiveness (Annotated Instructor's Edition)
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Management Quality and Competitiveness (Annotated Instructor*s Edition)
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