Quality Management (Irwin Series in Marketing) - Hardcover

Gitlow, Howard; Oppenheim, Alan; Oppenheim, Rosa

 
9780256106657: Quality Management (Irwin Series in Marketing)

Synopsis

Quality Management presents a unique and workable approach to the tools and methods necessary for real quality improvement. W. Edwards Deming's philosophies on quality are woven into this text. This text is one of a few quality control texts which adopt Shewhart's and Deming's view of control charts.

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About the Authors

Montclair State University

Rutgers University - Newark

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