Synopsis
This work provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing, presenting all concepts with a real-world perspective based on extensive global consulting work. The text is provides a customer-focused approach. Using the authors' 15 principles as a framework for organizing the text, teamwork, quality and customer service in both manufacturing and services are stressed, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling.
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Operations Management: Improving Customer Service
Published by
Irwin Professional Publishing, 1991
ISBN 10: 0256082405
ISBN 13: 9780256082401
Used
Softcover
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.
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