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Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership Series) - Hardcover

Book 1 of 7: The Public Management and Leadership Series

John Alford; Janine O'Flynn

 
9780230237940: Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership Series)

Synopsis

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award

Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

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About the Author

JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.; JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne, Australia, and at the Australia and New Zealand School of Government.

From the Back Cover

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award

Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

"About this title" may belong to another edition of this title.