Applied Conversation Analysis: Intervention and Change in Institutional Talk (Palgrave Advances in Language and Linguistics)

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9780230229969: Applied Conversation Analysis: Intervention and Change in Institutional Talk (Palgrave Advances in Language and Linguistics)

Each of us is highly skilled at designing our turns at talk, and meshing them with those of the people around us. Conversation Analysis (CA) is the study of just how that is done, and how the choreography of conversation brings off the business we conduct with each other.

Conversation Analysis is beginning to have a strong record not only of understanding interaction, but also of seeing how it might be changed. This volume collects together some of the most exciting developments in CA as it is applied to intervention programmes in medical communication, speech therapy, mediation, welfare interviewing, surveying, telephone helplines and other insitutional encounters. The contributors explain the difficulties and the benefits of applying CA in the real world, and with working with external agencies like government institutions, charities and the medical establishment.

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Review:

'This groundbreaking volume stands as an important milestone in the development of Conversation Analysis. It brings together works devoted to the use of Conversation Analysis to address practical problems in which human interaction plays a central role. The contributions, by leading scholars in the field, demonstrate the wide-ranging utility of this approach for problems in areas ranging from medicine, psychotherapy, and telephone help lines to survey research, mediation, and technology design. The introduction situates these studies within the broader field of conversation analysis, and provides a useful roadmap to the main variants of applied CA and the key issues that inform work seeking to intervene and remediate interaction-based problems in social life.' - Steven E. Clayman, University of California, Los Angeles, USA

'For the first time, important CA studies are brought together to make the case that basic insights about interaction can be utilized to change, improve, and refine skills for accomplishing activities fundamental to diverse social institutions. The result is an important move toward establishing how relevant research can be translated into innovative and effective strategies. This volume is a trigger for reflecting on a horizon of possibilities that arise when realizing that CA is, after all, a natural science that has and will continue to benefit the world in as yet unanticipated and vital ways.' -
Wayne A. Beach, School of Communication, San Diego State University, USA

'A highly insightful and illuminating collection of studies that powerfully demonstrate how the fine-grained analysis of talk and interaction, [this volume] provides a distinctive contribution to our understanding of social organisation and social institutions, and in turn reveals important implications for policy and practice.' -
Christian Heath, King's College London, UK

Book Description:

Conversation Analysis reveals how we perform actions through talk, and its application shows how communication between practitioners and their clients can be analysed and improved

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Antaki, Charles (Editor)
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