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Synopsis
When two airplanes were flown into the World Trade Center towers on September 11, 2001, Americans watched in uncomprehending shock as first responders struggled to react to the situation on the ground. Congruently, another remarkable and heroic feat was taking place in the air: more than six hundred and fifty air traffic control facilities across the country coordinated their efforts to ground four thousand flights in just two hours--an achievement all the more impressive considering the unprecedented nature of the task. In Dead Reckoning, Diane Vaughan explores the complex work of air traffic controllers, work that is built upon a close relationship between human organizational systems and technology and is remarkably safe given the high level of risk. Vaughan observed the distinct skill sets of air traffic controllers and the ways their workplaces changed to adapt to technological developments and public and political pressures. She chronicles the ways these forces affected their jobs, from their relationships with one another and the layouts of their workspace, to their understandings of their job and its place in society. The result is a nuanced and engaging look at an essential role that demands great coordination, collaboration, and focus―a role that technology will likely never be able to replace. Even as the book conveys warnings about complex systems and the liabilities of technological and organizational innovation, it shows the kinds of problem-solving solutions that evolved over time and the importance of people.”
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About the Author
Diane Vaughan is professor of sociology and international and public affairs at Columbia University.
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Dead Reckoning: Air Traffic Control, System Effects, and Risk
Published by
University of Chicago Press, 2021
ISBN 10: 022679640X
ISBN 13: 9780226796406
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Dead Reckoning: Air Traffic Control, System Effects, and Risk
Published by
University of Chicago Press, 2021
ISBN 10: 022679640X
ISBN 13: 9780226796406
Used
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Dead Reckoning: Air Traffic Control, System Effects, and Risk
Published by
University of Chicago Press, 2021
ISBN 10: 022679640X
ISBN 13: 9780226796406
Used
Hardcover
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.
Seller rating 5 out of 5 stars
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Dead Reckoning: Air Traffic Control, System Effects, and Risk
Published by
University of Chicago Press, 2021
ISBN 10: 022679640X
ISBN 13: 9780226796406
Used
Hardcover
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.
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Dead Reckoning Air Traffic Control, System Effects, and Risk Vaughan, Diane
Published by
University of Chicago Press, 2021
ISBN 10: 022679640X
ISBN 13: 9780226796406
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