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Synopsis
This highly accessible evaluation text encourages students to evaluate their practice from multiple points of view, without the use of statistics.
It encourages the client's active participation in evaluation by asking: "Are these the results you wanted in resolving your concern?" and builds on single-case design.
"synopsis" may belong to another edition of this title.
About the Author
Preface
Purpose
Acknowledgments
Audience
Organization of this Document
How to Use this Document
Additional
Information and Reader Feedback
PART ONE - ABOUT CMMI FOR SERVICES
1. Introduction
2. Process Area Components
3. Tying It All Together
4. Relationships Among Process Areas
5. Using CMMI Models
6. Perspectives from Various Service Domains
PART TWO - GENERIC GOALS AND GENERIC PRACTICES, AND THE PROCESS AREAS
Generic Goals and Generic Practices
Overview
Process Institutionalization
Generic Goals and Generic Practices
Applying Generic Practices
Process Areas that Support Generic Practices
Capacity and Availability Management
Causal Analysis and Resolution
Configuration Management
Decision Analysis and Resolution
Integrated Project Management
Incident Resolution and Prevention
Measurement and Analysis
Organizational Innovation and Deployment
Organizational Process Definition
Organizational Process Focus
Organizational Process Performance
Organizational Training
Project Monitoring and Control
Project Planning
Process and Product Quality Assurance
Quantitative Project Management
Requirements Management
Risk Management
Supplier Agreement Management
Service Continuity
Service Delivery
Service System Development
Strategic Service Management
Service System Transition
PART THREE - THE APPENDICES AND GLOSSARY
Appendix A. References
Appendix B. Acronyms
Appendix C. Project Participants
Appendix D. Glossary
"About this title" may belong to another edition of this title.
- PublisherPearson
- Publication date2011
- ISBN 10 020583258X
- ISBN 13 9780205832583
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages192
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