This text offers a blend of theory and skills that students can use to become “other-oriented” ― mindfully considerate of the thoughts, needs, and values of others. • Other-orietned approach emphasizes the importance of focusing on others to improve interpersonal communication. • In-text exercises "Building Your Skills" help students immediately apply concepts learned. • Diversity is covered via separate chapter (Ch. 4) and "Understanding Diversity" boxes. • NEW! "e-Connections" boxes feature ways in which technology affects interpersonal relationships.
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