Synopsis
Total Quality Management: Three Steps to Continuous Improvement lets you learn how to move beyond the 'buzzwords' of quality to capture the competitive advantage that quality improvement experts always promise.... In this comprehensive book, authors Tenner and DeToro bring you proven, successful service quality improvement techniques used at leading companies worldwide.
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Synopsis
A systematic approach for applying quality technology to improve service in any type of organization, providing tools for managers to implement and customize a quality process specific to their companies' needs. Includes case-studies of company-wide quality improvement at organizations such as Xerox, Ford Motor Company, and Banc One Corporation. An
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Total Quality Management: Three Steps to Continuous Improvement
Seller: Sigrun Wuertele buchgenie_de, Altenburg, Germany
Seller rating 5 out of 5 stars
Condition: Sehr gut - gebraucht. Gebundene Ausgabe Sehr guter Zustand Original-Schutzumschlag Zustand: 2, Sehr gut - gebraucht, Gebundene Ausgabe Addison Wesley , 1992 , Total Quality Management: Three Steps to Continuous Improvement, Arthur R. Tenner, Irving J. Detoro. Seller Inventory # BU357650
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Total Quality Management: Three Steps to Continuous Improvement
Seller: Studibuch, Stuttgart, Germany
Seller rating 5 out of 5 stars
hardcover. Condition: Gut. 192 Seiten; 9780201563054.3 Gewicht in Gramm: 1. Seller Inventory # 988781