Providing the tools managers need to assess their particular needs for change, this text explains how to get beyond resistance and establish the link between measurable performance and change. It also provides advice on how to help people overcome reluctance and responsibility as well as insight into organizational psychology and practical steps for mastering it. In addition, the work demonstrates how real change is not based on abstractions but on redirected human behaviours.
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Douglas K. Smith is a private consultant who has worked with such corporations as AmEx, Duracell, IBM, and Nabisco. Along with The Wisdom of Teams, his books include Fumbling the Future: How Xerox Invented Then Ignored the First Personal Computer. He holds a B.A. from Yale and a J.D. from Harvard. He lives in Millbrook, New York.
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