Synopsis
This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
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Contact : A Guide to Developing Effective Call Centre Skills
Published by
Nelson Education Limited, Scarborough, ON, Canada, 2000
ISBN 10: 0176167978
ISBN 13: 9780176167974
Used
Softcover
Seller: Ghost River Rare and Used Books, Cremona, AB, Canada
Seller rating 5 out of 5 stars
Condition: Fair-good. Scarborough, ON, Canada: Nelson Education Limited, 2000. 228 pages includes index and glossary. A how to guide that outlines the skills and knowledge needed for success in the modern high tech call centre. Cover is bright and clean, no creases, No former owner's name. There is a bit of neat green highlighting to a few pages. Soft Cover. Fair-good. Seller Inventory # 150899a