This is an introduction and reference textbook for the Automotive Service Mnagement course. Computerized management functions are covered in a complete chapter (20). Diagrams show advantages and disadvantages of shop layouts and plants and photographs display actual shop layouts and equipment. While appropriate for independent service stations, this book includes sufficient comprehensive information to be attractive to a new car dealership. Techniques offer effective methods for managing personnel actions, profitability, productivity, and other areas. A comprehansive national listing of addresses and telephone numbers for motor vehicle associations and organizations in included.
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