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What to Ask When You Don't Know What to Say: 555 Powerful Questions to Use for Getting Your Way at Work - Hardcover
Synopsis
The promotion you thought was yours was given to someone else. A boss offers you a small raise after a year of hard work and says "take it or leave it." A job interviewer is asking you inappropriate questions. Your great idea for saving your department thousands of dollars was shot down.
Now you can turn tough situations like these into powerful opportunities, thanks to this valuable guide! It provides the exact questions to use - and expected answers - for getting in control of virtually every conceivable on-the-job situation.
For example, you'll discover exactly what to ask when you have to satisfy a demanding boss: What to do when your boss blames you for his mistake ... you receive a low performance rating ... or you're told you don't measure up; survive layoffs or getting fired: What you should ask if you're unjustly fired you're told to lay off members of your staff ... or your salary is frozen; work with difficult people: How to handle a coworker who checks up on your work ... a lazy peer who asks for your help ... or a subordinate who takes up too much of your time; ask for a promotion or a raise: How to respond when you're offered a promotion without more money ... a deserving employee asks for a raise and there's none to give ... or you're asked to choose between reduced pay or a severance package; please troublesome customers: What to say to a customer whose check bounces ... demands special treatment ... or requests a special service your company doesn't provide; Resolve conflicts: How to answer someone who insults or belittles you ... loses his temper ... or uses you as a target of her practical jokes and much more!
Knowing when to turn around a problem situation instead of being caught at a loss for words is one of the secret skills of a great manager. With this resource, you'll have step-by-step guidance for mastering the questioning techniques you need to help resolve problems, turn conflict into compromise, and deflect hostility.
"synopsis" may belong to another edition of this title.
Synopsis
Asking the right question at the right time is a career-building skill that this guide aims to teach. It provides more than 700 word-for-word questions for responding to virtually every conceivable on-the-job situation, to help clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. The guide covers all types of day-to-day encounters and helps readers focus their ideas, bridge conflicting views, build rapport, strengthen relationships and deflect anger and hostility.
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What to Ask When You Don't Know What to Say : 555 Powerful Questions to Use for Getting Your Way at Work
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What to Ask When You Don't Know What to Say
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Prentice Hall Direct, 1993
ISBN 10: 0139539778
ISBN 13: 9780139539770
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Hardcover. Condition: As New. Dust Jacket Condition: As New. "The promotion you thought was yours was given to someone else. A boss offers you a small raise after a year of hard work and says "take it or leave it." A job interviewer is asking you inappropriate questions. Your great idea for saving your department thousands of dollars was shot down." "Now you can turn tough situations like these into powerful opportunities, thanks to this valuable guide! It provides the exact questions to use - and expected answers - for getting in control of virtually every conceivable on-the-job situation." "For example, you'll discover exactly what to ask when you have to satisfy a demanding boss: What to do when your boss blames you for his mistake . you receive a low performance rating . or you're told you don't measure up; survive layoffs or getting fired: What you should ask if you're unjustly fired you're told to lay off members of your staff . or your salary is frozen; work with difficult people: How to handle a coworker who checks up on your work . a lazy peer who asks for your help . or a subordinate who takes up too much of your time; ask for a promotion or a raise: How to respond when you're offered a promotion without more money . a deserving employee asks for a raise and there's none to give . or you're asked to choose between reduced pay or a severance package; please troublesome customers: What to say to a customer whose check bounces . demands special treatment . or requests a special service your company doesn't provide; Resolve conflicts: How to answer someone who insults or belittles you . loses his temper . or uses you as a target of her practical jokes and much more!" "Knowing when to turn around a problem situation instead of being caught at a loss for words is one of the secret skills of a great manager. With this resource, you'll have step-by-step guidance for mastering the questioning techniques you need to help resolve problems, turn conflict into compromise, and deflect hostility."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Seller Inventory # 123652043
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