Describes the Japanese approach to quality control, explains how quality circles work, and discusses applications in subcontracting and marketing
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This work describes the sort of quality control techniques that have helped Japanese businesses to produce higher-quality goods at much lower cost. It shows how to create quality standards, achieve cost savings with the "Kanban system", overcome the 10 major blocks to quality control and set up quality circles. The methods described in the book claim to help increase profits, reduce labour strife and improve relations while also achieving almost 100% defect-free production.
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