This versatile and easy-to-use guide hands secretaries the keys to communicating well-both orally and in writing- and solves even the most difficult or sensitive problems.
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This versatile and easy-to-use guide hands secretaries the keys to communicating well -- both orally and in writing --- and solves even the most difficult or sensitive problems. Each of its 15 chapters focuses on one type of communication problem or challenge --- from dealing with angry customers to preparing press releases --- and details what to say and do to get the best results. Scores of tested models, checklists, and real life examples are included to save you a tremendous amount of time, work, and trouble.
"About this title" may belong to another edition of this title.
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