Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide (IBM Press)

0 avg rating
( 0 ratings by Goodreads )
9780137001798: Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide (IBM Press)

The Complete Guide to Managing Work Items and Workflow with IBM® Rational® ClearQuest® and IBM Rational Team Concert™


Work items are the lifeblood of software and hardware development. They tell development teams exactly who is doing what, which issues are resolved, which remain unresolved, and which products are impacted. In large, team-based projects, however, managing work items can be difficult. Now, two IBM Rational experts show how to simplify and improve every aspect of work item management with IBM Rational ClearQuest and the powerful and collaborative Jazz™-based products: IBM Rational Team Concert (RTC) and IBM Rational Quality Manager.


Drawing on extensive experience with IBM customers, the authors tightly link theory with proven best practices, offering implementation guidance, detailed examples, and complete solutions. They present innovative solutions, introduce advanced customization techniques, and walk step-by-step through every phase of workflow development, from requirements through maintenance. They conclude with a full chapter of sample applications and solutions, ranging from Collaborative Application Lifecycle Management to SLAs.


Coverage includes


  • Understanding work items and their elements
  • Using work items for changes, tasks, activities, test plans, test cases, risks, builds, and promotion
  • Implementing best practices for work item application planning, analysis, design, development, testing, deployment, and maintenance
  • Describing workflows, including advanced dynamic workflows
  • Incorporating roles in work items and using them to meet business needs
  • Using ClearQuest packages and custom integrations, and making the most of Jazz platform integration technology
  • Getting the most of out the CQ-ALM schema
  • Implementing effective quality and performance metrics, SLAs, and governance
  • Improving test management with IBM Rational Quality Manager work items
  • Creating effective workflows for Scrum and other Agile projects

"synopsis" may belong to another edition of this title.

About the Author:

Shmuel Bashan is a senior deployment specialist and mentor on IBM Rational Software’s Global Services Account Team. He has served as Rational technical leader, solution architect, and country leader in Israel. An active member of the change management community, he has developed multiple articles, scripts, training materials, and workshops, and contributed to the RUP 8.0 Change Management practice. Shmuel has 13 years of practical experience with Rational tools.


David E. Bellagio, worldwide integration engineering architect at IBM Rational Software, develops and deploys integrated Rational solutions to customers worldwide. He is coauthor of Software Configuration Management Strategies and IBM Rational ClearCase: A Practical Introduction, Second Edition (IBM Press, 2005). He has 17 years of experience architecting and deploying successful change-management solutions based on Rational tools.


"Dave and Shmuel have mastered both CQ ALM and Jazz and produced a primer introducing these to the IBM Rational Tools audience. This is a great starting point for implementing the integration."

--Robert W. Myers, CQ ALM Architect, IBM Rational


"This book is an excellent introduction to how to think about workflows, a topic that has been severely lacking in discussions of implementing tools that govern workflows. Without this understanding of workflows, good tools are often poorly implemented and therefore don't yield the ROI expected. Although this book uses Rational tools to describe implementation fine points, the information presented will be very useful for doing the groundwork for implementing any workflow-supporting tools."

--Chuck Walrad, Managing Director, Davenport Consulting


"Dave Bellagio and Shmuel Bashan provide thorough and practical coverage of how to implement a work item change management process using IBM ClearQuest or the Jazz Platform. A must-read for professionals involved in implementing a change management process with IBM ClearQuest or with one of the Jazz-based products."

--Celso Gonzalez, Coauthor of Patterns-Based Engineering: Successfully Delivering Solutions via Patterns


"Application Lifecycle Management (ALM) is the key to success for today's increasingly complex enterprise software delivery challenges. At the heart of ALM is work item management. This book provides an excellent review of practical approaches to work item management based on real world experience that will help you to deliver enterprise solutions more effectively. It is a great resource for the whole software delivery team."

--Alan W. Brown, IBM Distinguished Engineer

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace


Shmuel Bashan, David Bellagio
Published by IBM Press (2011)
ISBN 10: 0137001797 ISBN 13: 9780137001798
New Paperback Quantity Available: 1

Book Description IBM Press, 2011. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0137001797

More Information About This Seller | Ask Bookseller a Question

Buy New
Convert Currency

Add to Basket

Shipping: 3.06
Within U.S.A.
Destination, Rates & Speeds