Study Guide for Excellence in Business Communication - Softcover

Thill, John V.

 
9780136019244: Study Guide for Excellence in Business Communication

Synopsis

This handy guide helps students assess, explore, and improve each of the skills they’re expected to master throughout the course.

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From the Back Cover

Mastering Business Communications, Perils of Pauline, Version 2.0, updates and improves the popular Perils of Pauline CD-ROM. Students follow the ups and downs of a fictional character, Pauline Peterson, in her first job after graduating from college. Students watch Pauline as she faces a variety of crises at work, then they help her meet these challenges through interactive exercises. Students will see the positive consequences when Pauline puts her business communication know-how to work. They'll also see the sometime humorous, sometime difficult, consequences when she fails to meet these challenges.

This dramatic, informative, and stimulating CD covers the following topics:

  • Conducting a Meeting
  • Verbal and Nonverbal Communication
  • Intercultural Communication
  • Using E-Mail Effectively in Business
  • Brainstorming Sessions
  • Listening Skills
  • Persuasive Messages
  • Succesful Résumés
  • The Job Interview
  • Giving a Formal Speech
  • Writing Bad News Messages
  • Resolving Conflict

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