Presents advice from practising quality professionals and theoretical underpinning from academics in the field. This revised edition includes coverage of: quality management in service industries; Japanese experiences; and the organizational characteristics of quality improvement.
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Book Description Prentice Hall, 1994. Paperback. Book Condition: New. 2 Sub. Bookseller Inventory # DADAX0135551455
Book Description Prentice Hall, 1994. Paperback. Book Condition: New. book. Bookseller Inventory # 0135551455
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801355514551.0