Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.
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Book Description Prentice-Hall. Book Condition: New. pp. 334. Bookseller Inventory # 5265461
Book Description Prentice Hall. PAPERBACK. Book Condition: New. 0134760522 Ships promptly. Bookseller Inventory # HGT3235VRGG030417H0049A
Book Description Prentice Hall, 1996. Paperback. Book Condition: New. book. Bookseller Inventory # 0134760522
Book Description Prentice Hall. PAPERBACK. Book Condition: New. 0134760522 New Condition. Bookseller Inventory # NEW6.0054051
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801347605201.0
Book Description Prentice Hall Trade, 1996. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0134760522