Synopsis
Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.
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From the Author
This book is based on 30+ years of field experience.
Thirty-plus years of managing and supervising people have exposed me to virtually every kind of supervisor boss and supervisor subordinate situation imaginable. When the moment of articulation is at hand, knowing just what to see can be of vital importance. It is all here in this book!
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Supervisors Script Book
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Supervisors Script Book
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Supervisor's Script Book
Published by
Prentice Hall PTR, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
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Hardcover
First Edition
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Supervisor's Script Book
Published by
Prentice Hall PTR, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
Used
Hardcover
First Edition
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. 1st Edition. Used book that is in clean, average condition without any missing pages. Seller Inventory # 4306662-6
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Supervisor's Script Book
Published by
Prentice Hall PTR, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
Used
Hardcover
First Edition
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Supervisor's Script Book
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Supervisor's Script Book
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Supervisor's Script Book
Published by
Prentice Hall June 1996, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
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Supervisor's Script Book.
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Supervisor's Script Book
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