Softcover

ISBN 10: 0134131878 ISBN 13: 9780134131870

Publisher: Prentice Hall, 2002

Appropriate for courses in Knowledge Management. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide walks students through the development of a state-of-the-art enterprise Knowledge Management Platform that can leverage a company's existing investments in intranets, data warehousing, data mining, groupware, and other technologies. It offers a complete roadmap for building KM systems incrementally-with each step delivering new business value, and seamlessly building on the work that preceded it. Students gain hands-on experience by through their own KM projects.

From the Back Cover:

The #1 practical knowledge management implementation guide–now completely updated!

• Incremental, results-driven techniques that build on existing knowledge and infrastructure
• Covers planning, design, development, deployment, and management
• Powerful new solutions for measuring the ROI of KM platforms

In The Knowledge Management Toolkit, Second Edition, leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today's best techniques for planning, design, development, deployment, and management, demonstrating exactly how to:

• Identify the knowledge most crucial to your business
• Align business strategy and knowledge management
• Leverage existing infrastructure
• Transition from managing data to knowledge
• Focus on process, and on tacit?not just explicit?knowledge
• Architect a future-proof, adaptable KM platform
• Build and deploy KM systems using the proven Results Driven Incrementalism (RDI) methodology
• Implement leadership and reward structures that make KM work
• Rigorously calculate ROI on KM systems

Among this edition's many new features: a thoroughly rewritten chapter on strategy; powerful new "real-options" methods for assessing ROI; in-depth discussions of knowledge platforms and digital peer-to-peer networks; many new case studies; and much more.

The material formerly on a companion CD-ROM is now available on the book's web page.

About the Author:

AMRIT TIWANA is an Assistant Professor of Decision and Information Analysis at the Goizueta Business School, Emory University, Atlanta. Dr. Tiwana's consulting and research specializes in helping large businesses strategically deploy digital knowledge management platforms. His research regularly appears in various research and industry journals. His most recent book, The Essential Guide to Knowledge Management and CRM Applications (Prentice Hall) has been translated into French, Chinese, and Portuguese.