Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service

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9780133881585: Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service

In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings.

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In an increasingly competitive economy service is a key factor. This book shows managers how to focus on and satisfy customers' needs.

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Willingham, Ron
Published by Prentice Hall Press (1992)
ISBN 10: 013388158X ISBN 13: 9780133881585
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Ron Willingham
Published by Prentice Hall Press (1992)
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Willingham, Ron
Published by Prentice Hall Press (1992)
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Willingham, Ron
Published by Prentice Hall Press
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