Managing Hospitality Human Resources: Includes Final Examination Answer Sheet - Softcover

Woods, Robert H.; Johanson, Misty M.; Sciarini, Michael S.

Softcover

ISBN 10: 0133097129 ISBN 13: 9780133097122

Publisher: Educational Institute, 2012

Synopsis

Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Topics include:

• The impact of the post-recession economy on recruiting, selection, retention, and turnover
• How companies use social media to learn about job applicants
• The role of technology in performance appraisals
• The latest trends in effective incentive programs and industry benefits
• The changing face of unions and new trends in organizing and collective bargaining
• Social responsibility and sustainability measures, including what companies are doing (and not doing) right

About this title

About the Author

About the Educational Institute

We Train The Best!

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides. Professional certificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

Edition details

• Publisher: Educational Institute
• Publication date: 2012
• Language: English
• ISBN 10: 0133097129
• ISBN 13: 9780133097122
• Binding: Paperback
• Edition number: 5
• Number of pages: 475